Support
Contact us
For product help, billing questions about the 360 Kennel subscription, or account issues, email:
Operated by Plyntr LLC. We aim to respond within two business days.
In the app
- Settings — connect Square/Stripe, MyPuppies, invoice defaults, staff, account deletion.
- Feedback (when signed in) — send product notes from the app.
- Billing — platform subscription status and web checkout for the software fee.
Puppy buyer portal
Already bought a puppy from a kennel that uses 360 Kennel? Open your customer portal (invoices, contracts, care notes) with the email your breeder has on file:
Payments to your customers
Card charges and payment links for puppies or services go through your Square or Stripe account. For declined cards, deposits, or payouts, use your Square/Stripe dashboard or their support. We can help with how 360 Kennel connects to those tools.
Delete your account
Signed-in owners can delete their account under Settings → Account. That removes kennel data from our production systems as described in the deletion screen. Staff can remove their own login the same way (kennel data stays with the owner).