Privacy Policy

360 Kennel is kennel management software operated by Plyntr LLC (“we”, “us”). This policy describes how we handle information when you use the 360 Kennel website, progressive web app, or native iOS app.

We collect information you provide and data generated by product use:

• Account: name, email, password (stored hashed), kennel name, phone, breed list.
• Kennel records: parents, litters, puppies, health logs, care schedules, leads, buyers, invoices, contracts, photos you upload, den and portal links you create.
• Staff accounts: if you invite staff, their name, email, role, and access logs tied to your kennel.
• Payment connections: when you connect Square or Stripe, we store connection status, merchant/account ids, and encrypted access tokens needed to create payment links and card charges on your processor account. We do not store full payment card numbers for buyer charges handled by Square Web Payments (card fields are hosted by Square).
• Platform billing: if you subscribe to 360 Kennel, we use Stripe for the software subscription. Stripe stores card details; we may store display fields (brand, last four digits, expiry) and subscription status.
• Technical: session cookies for login, basic server logs (IP, user agent, timestamps) for security and debugging.
• Ask AI (optional): when a signed-in staff member uses Ask AI, we send their question plus a compact snapshot of kennel records needed to answer (for example puppy/litter names and statuses, breed availability counts, and dam heat projections) to our AI provider so they get a useful reply. We do not send passwords, payment card numbers, or API keys.

• Provide and improve kennel management features you request.
• Authenticate you and enforce staff roles.
• Process payments you initiate (buyer → your Square/Stripe; or you → us for the software subscription).
• Optional sync with MyPuppies when you connect that integration.
• Answer in-app Ask AI questions using product help plus the live kennel snapshot for the signed-in user's kennel.
• Security, fraud prevention, and legal compliance.
• Support when you contact us.

We share data only as needed to run the product:

• Square / Stripe: payment processing under their terms when you connect or subscribe.
• Hosting & infrastructure: cloud providers that store application data and file uploads (e.g. database and object storage) under our contracts.
• AI provider (xAI): only when someone uses Ask AI. The provider receives the chat text and the compact kennel snapshot described above to generate a reply. When a staff member asks Ask AI to change a kennel record (for example log a heat), 360 Kennel may apply that change for the signed-in user and open the related screen so they can verify it. The AI provider does not hold login credentials or write to the database itself.
• MyPuppies: only if you connect marketplace sync and choose to push/import data.
• Legal: if required by law or to protect rights and safety.

We do not sell your personal information.

We keep account and kennel data while your account is active. If you delete your account in Settings, we remove your kennel data from our production systems as described in that flow (and may retain limited records where law requires, such as billing history we must keep).

We use HTTPS, hashed passwords, HTTP-only session cookies, and encryption for stored payment tokens. No method of transmission or storage is 100% secure; use a strong unique password and protect staff logins.

• Update profile and kennel settings while signed in.
• Disconnect Square, Stripe, or MyPuppies integrations in Settings.
• Delete your account in Settings (owners) or remove a staff login. This is also the in-app path required for app stores.
• Contact admin@plyntr.com for access or deletion questions.

360 Kennel is a business tool for adult kennel operators. It is not directed at children under 13, and we do not knowingly collect children’s data.

Servers may be located in the United States. If you use 360 Kennel from elsewhere, you understand your information may be processed in the U.S.

We may update this policy. The “Last updated” date will change when we do. Continued use after changes means you accept the updated policy.

Plyntr LLC
Product: 360 Kennel
Email: admin@plyntr.com

Also see our Terms of Use and Support.